Frequently Asked Questions

Where are you located?

We have one location in Boone, North Carolina. Our address, directions, hours, and contact information may be found on our Contact page.

Why do I no longer need an online profile?

On our previous website, online profiles allowed you to view our products, and group them in your shopping cart for the purpose of submitting quote requests. Our new website still allows that functionality, but you do not need a profile to make use of it.

How far in advance should I reserve the equipment I need for my event?

We recommend you make your reservation as soon as you know the details such as date, venue, number of people, and specific items you may want. Your items are not guaranteed until you pay your deposit and get them reserved. We recommend you reserve your highest guest count and reduce as we get closer to your date. We need final count 2 weeks before your event. A general rule is to reserve 1 year in advance for large events. 6 months is safe, depending on the time of year.

What if I have an emergency after hours and need to contact someone?

If you have an emergency after hours you can call the store and they will have a number for you to call to get assistance. We are on call 24hrs a day.

Do I need to clean the rentals before returning?

We ask that you wash any dishes or food service items (popcorn poppers, cotton candy, etc.) before returning. Please shake off debris from linens and fold them before returning.

If I rent items for a Saturday event, how many days rent do I have to pay?

Most party items are a Friday to Monday one day rental.

Can I change my order once I’ve placed it without being penalized?

Yes, you can make final count changes up to 2 weeks before your event. If you cancel your tent then you would forfeit a portion of your deposit depending on the date of cancellation.

Do I have to leave a deposit?

All reservations require a deposit.

What size tent do I need?

Click here to use our tent capacity chart, which can guide you in determining the perfect size tent for your event.